Every nonprofit has great stories to tell. That's why we created dynamic membership options for you to collect, organize & share stories easier than ever before, to fit your exact needs.
Once you’ve chosen the perfect MemoryFox Membership and payment plan for you, we take it from there! For Starter and Growth Memberships, you will be instantly emailed an Activation Form, where you’ll input your unique information, like custom branding and storytelling goals. Once completed, the MemoryFox team will build your account immediately and send you your login instructions.
For Campfire Memberships, you will be emailed an Onboarding Form, which includes your customer branding, storytelling goals, as well as a calendar link to book your first onboarding with your dedicated Customer Success Manager. Be sure to fill this out quickly, so you can start collecting, organizing and sharing impact stories ASAP!
There is no need to wait! We encourage you to launch your first story collection campaign as soon as you login to your account. Many MemoryFox Storytellers will begin with a “Messages of Gratitude” or “Why I’m Passionate About My Mission” campaign to start collecting stories immediately from staff members, board members, volunteers and beyond!
Your account will come equipped with a video to show you how to create a campaign. But if you’re still not sure where to start, please do not hesitate to reach out to your Dedicated Customer Success Manager (for Campfire Members) or the Customer Support Team via our Chat.
You own your content, always. This is one of our standard ethical storytelling features.
Unlike social media platforms which technically gain ownership of your content when you post it, we maintain that all of the stories in MemoryFox will always be yours. The MemoryFox team will never use or share your stories without your explicit consent.
The term “Submissions” refers to any video, photo or written testimonial that is collected through a MemoryFox Story Collection Campaign. Typically, submissions come from your community of storytellers - program participants, donors, volunteers and more. Anyone who has received a Story Collection Campaign link from your nonprofit.
The term “Uploads” refers to any video, photo or written testimonial that is uploaded directly to your MemoryFox Story Bank using the “upload” feature within the Story Bank. Uploads are exclusively submitted by Account Admins.
We highly encourage your Admins to upload all of your existing impact story content as soon as you start your membership to get the most out of your plan!
If you reach your submission limit, don’t worry! The MemoryFox team will reach out and let you know that you need to upgrade your plan before the submission can populate in your Story Bank. The submission will remain secure and your community of storytellers will not have any roadblocks to making submissions - you simply won’t be able to view it until you upgrade!
Great question! The number of story collection campaigns you are allotted, based on your membership plan, refers to “enabled” (or currently active) story collection campaigns. You are welcome to create as many collection campaigns as you’d like, and disable them at any time to make room for more story collection campaigns.
Disabling a collection campaign will not impact the content that was submitted through that campaign. However, it does mean the link will not be accessible to story submitters. Don’t worry though - you can always re-enable a collection campaign at any time!
