Once you’ve chosen the perfect MemoryFox Membership and payment plan for you, we take it from there! For Starter and Growth Memberships, you will be instantly emailed an Activation Form, where you’ll input your unique information, like custom branding and storytelling goals. Once completed, the MemoryFox team will build your account immediately and send you your login instructions.

For Campfire Memberships, you will be emailed an Onboarding Form, which includes your customer branding, storytelling goals, as well as a calendar link to book your first onboarding with your dedicated Customer Success Manager. Be sure to fill this out quickly, so you can start collecting, organizing and sharing impact stories ASAP!

The term “Submissions” refers to any video, photo or written testimonial that is collected through a MemoryFox Story Collection Campaign. Typically, submissions come from your community of storytellers - program participants, donors, volunteers and more. Anyone who has received a Story Collection Campaign link from your nonprofit.

The term “Uploads” refers to any video, photo or written testimonial that is uploaded directly to your MemoryFox Story Bank using the “upload” feature within the Story Bank. Uploads are exclusively submitted by Account Admins.

We highly encourage your Admins to upload all of your existing impact story content as soon as you start your membership to get the most out of your plan!

If you reach your submission limit, don’t worry! The MemoryFox team will reach out and let you know that you need to upgrade your plan before the submission can populate in your Story Bank. The submission will remain secure and your community of storytellers will not have any roadblocks to making submissions - you simply won’t be able to view it until you upgrade!