Frequently Asked Questions

  • Can I start for free?

    Yes. The Free Experience includes everything you need to experience in MemoryFox before upgrading.

  • Is the Free Experience a forever-free plan?

    No. It's a guided 14-day experience designed to help you build your first content library and create something you can share.

  • How is Campfire different from Essentials?

    Essentials gives you the platform. Campfire gives you the platform plus a dedicated team helping you succeed with it: a dedicated storytelling partner, personalized onboarding, quarterly strategy sessions, community storytelling events, and ongoing coaching and accountability.
    Unlike social media platforms which technically gain ownership of your content when you post it, we maintain that all of the stories in MemoryFox will always be yours. The MemoryFox team will never use or share your stories without your explicit consent.

  • Can I add more storage later?

    Yes. Storage can be expanded at any time and is prorated to your existing subscription.

  • Can I upgrade anytime?

    Absolutely. As your organization grows, your MemoryFox subscription can grow with you.

  • What are campaigns?

    Custom campaigns allow you to collect stories, photos, videos, and testimonials from a specific audience for a specific initiative, event, program, or fundraising effort. They are available on the Essentials plan or above.