Frequently Asked Questions

  • Can I start for free?

    Yes. The Free Experience is available and includes everything you need to experience MemoryFox before upgrading.

  • Is the Free Experience a forever-free plan?

    No. It's a guided 14-day experience designed to help you build your first content library and create something you can share. When you're ready to keep collecting year-round, Basic is the natural next step.

  • Who owns the photos, videos and written testimonials we collect?

    You own your content, always. This is one of our standard ethical storytelling features.

    Unlike social media platforms which technically gain ownership of your content when you post it, we maintain that all of the stories in MemoryFox will always be yours. The MemoryFox team will never use or share your stories without your explicit consent.

  • How is Campfire different from Essentials?

    Essentials gives you the platform. Campfire gives you the platform plus a dedicated team helping you succeed with it: a dedicated storytelling partner, personalized onboarding, quarterly strategy sessions, community storytelling events, and ongoing coaching and accountability.

  • What happens when I hit my submission limit?

    If you reach your submission limit, don’t worry! The MemoryFox team will reach out and let you know that you need to upgrade. Submissions will remain secure and your community of storytellers will not have any roadblocks to making submissions.

  • Can I add more storage later?

    Yes. Storage can be expanded at any time and is prorated to your existing subscription.